Privacy policy.

Last updated: 19.11.2015
Business Name: Citrine Luna Ltd
Website: Pinky Darling Tattoo
Location: United Kingdom

Citrine Luna Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, how we keep it safe, and your rights under the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect the following personal information when you interact with our website, book an appointment, or contact us:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Social media handles (if contacting us via Instagram or messaging platforms)

  • Tattoo enquiries, reference images, and design information

  • Medical or skin-related information relevant to tattooing (only when necessary for your appointment and with your consent)

  • Payment information (processed securely through third-party providers)

Information collected automatically

  • IP address

  • Browser type

  • Pages viewed

  • Cookies and other tracking technologies
    (This helps us improve website performance and user experience.)

2. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and booking requests

  • Provide tattoo services

  • Create custom tattoo designs

  • Process payments

  • Maintain internal records

  • Improve our website and services

  • Comply with legal and insurance requirements

  • Send appointment confirmations or updates

We never sell or share your information for marketing by third parties.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contract: To provide the tattoo service you requested

  • Consent: For optional information such as medical details or marketing opt-ins

  • Legal obligation: To maintain health and safety or insurance records

  • Legitimate interests: To run and improve our business

4. How We Store & Protect Your Data

We take data security seriously.

  • Digital information is stored on secure, password-protected systems

  • Access is restricted to authorised team members only

  • Physical consent forms (if used) are kept securely and disposed of responsibly

  • We only keep your information for as long as necessary for legal, insurance, or business purposes

5. Sharing Your Information

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Booking systems or email platforms we use to run the business

  • Insurance or legal bodies if required

  • HMRC or government bodies where legally necessary

We never sell your data or share it for advertising.

6. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve your browsing experience

  • Analyse website traffic

  • Remember your preferences

You can manage or disable cookies through your browser settings.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (where legally allowed)

  • Withdraw consent at any time

  • Object to certain types of processing

  • Request a copy of your data (data portability)

To exercise any of these rights, contact us using the details below.

8. Contact Us

If you have questions about this Privacy Policy or how your data is used, you can contact us at:

Citrine Luna Ltd
Email: pinky@blackhopetatoo.com
Address: Black Hope Tattoo, 16 Trinity Street, Colchester, Essex CO1 1JN
Instagram: @pinky_darling_tattoo

If you are unhappy with how we handle your data, you can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.